Packaging Standards 📦

Here are some examples of our packaging displays.⬇ 

 

📌 We will do our best to package every item according to the highest standards. However, as this involves international shipping, we cannot guarantee that all packages will arrive in perfect condition.We are also very happy to hear your packaging suggestions！！😄💗

1. What shipping method are available ？ 

At LuxoPlay, we offer both air and sea shipping options to accommodate different needs and product types.

✈️Air Shipping:

We use YanWen for air shipping with delivery times typically ranging between 8-16 days.

For larger or bulkier items, air shipping may not be available. In those cases, sea shipping will be the default option.

 

🚢Sea Shipping:

Shipping time to the U.S.: Approximately 30 days.

Shipping time to Europe: Approximately 60 days.

For larger products, we only offer sea shipping, which is a more cost-effective method for bulky items. Please note that delivery times will vary depending on the destination.

 

⚙️Custom Shipping Requests:

If you prefer to use a specific shipping company or have other special shipping requirements, feel free to contact us to discuss your options.

Please note that shipping times are estimates and may vary due to customs clearance, shipping carriers, or other factors beyond our control. We are always here to assist you in case of any delays or concerns.

 

2. Where will my order be shipped from?☄

We ship all things from China to all over the world.

 

3. How can i track my package? 🔍

You can track your shipment on the courier’s website or on any global tracker. We recommend the 17TRACK website or its related mobile application. Here’s how it works:

1. Paste the tracking number (without courier letters) on 17TRACK .

2. Select the courier responsible for the final delivery (DPD, UPS, etc.) and confirm. This is the longest stage, taking up most of the estimated shipping time. You won’t see any updates until your parcel reaches its destination continent and completes customs inspections.

3. Wait patiently for the tracking update and about 7 days after customs clearance, the order will be delivered to the address you provided without any problems.

 

4. Can I have someone else carry the package?

Make sure you choose an address where the package can be safely collected and/or be present for the delivery. Remember that parcels, especially very large ones, are attractive and if in your absence the courier is in the habit of leaving them with a neighbor or outside your front door, we advise you to arrange to receive the parcel yourself. Whatever the event, we will not be held responsible for any theft once the status of the shipment is delivered.